FAQ
Product questions
How big is the picture?
Up to about 130 inches, depending on how far the projector is from the wall. Around 1.5–2.5 m (5–8 ft) away gives a great 60–100 inch picture for most rooms.
Do I need a screen?
No. Any smooth, light-colored wall or ceiling works great.
What resolution is it?
The projector has a native 720p display and accepts 1080p and 4K signals from your devices. It looks best in a dim or dark room — perfect for evening holiday scenes and movie nights.
Can it play Netflix, YouTube and other apps?
YouTube is built in. Some streaming apps may not be available on the built-in system — for the full range of apps, simply plug a streaming stick (like a Fire TV Stick or Chromecast) into the HDMI port.
Can I connect my phone, laptop or game console?
Yes. Use the HDMI port for laptops, consoles and streaming sticks, or screen-mirror from your phone over WiFi.
How do I get the snowy window effect?
Open YouTube on the projector and search “snowy window ambience” or “Christmas village window”. Point it at your wall, dim the lights and enjoy!
Does it have built-in sound?
Yes, it has a built-in speaker. For bigger sound, pair a Bluetooth speaker or soundbar.
Orders & shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days after that. Please order early if it’s a Christmas gift!
Will I get tracking?
Yes — you’ll receive an email with your tracking number as soon as your order ships.
What is your return policy?
If something isn’t right, contact us within 30 days of delivery and we’ll make it right with a replacement or refund. Items should be returned in their original condition.
How can I contact you?
Use our contact form and we’ll reply as soon as possible.